Please Upvote it

Here are the couple of new ideas I posted in success community. Upvote it

1) Omni Channel doesn't fire workflow and trigger when owner is changed

I just came through a requirement for recording a case history when a owner is changed. So when the owner is changed through Omni Channel, it doesn't fire workflow and triggers. I tried contacting Salesforce Support and they replied that is how it works expected to work.

Here is the link which clarifies it http://help.salesforce.com/HTViewSolution?id=000228601

So here is the idea link. https://success.salesforce.com/ideaView?id=0873A000000PU6rQAG

2) Map Rich text area in lead conversion mapping

Now fields of type Rich text area is not allowed to map in lead conversion mapping

https://success.salesforce.com/ideaView?id=0873A000000PU6mQAG